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They service hotline was only saying, that I can send them an email, that of course nobody was answering. They told me, that they will call me to ask, when I will be at home – nobody called. After 8 days suitcase was brought by a postman: they did not even tried to send it fast. I called them after 5 days, they told me that I can fill the complaint form and I will receive an answer within 5-8 weeks! Thank you very much.
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First 5 days, they were saying, that I must be patient and, that they will start ‘extended search’ after 5 days. ✅ Trip Verified | I was flying from Lanzarote to Munich, my luggage was lost and 80 suitcases of other passengers were delayed. If you have another option, I strongly suggest that you do not use this airline. I so uncomfortable and disrespected by this agent. When I asked the representative how he might be able to assist with facilitating another flight he said that he could not help any further and I can expect my refund in 2 weeks. He then explained that the German government government issued a warning that airlines from Germany should not travel to the USA. I then said that I want to understand how the pandemic was impacting the airline and resulting in cancelations. When asked what about the pandemic, the representative responded " what do you think". When asked why our flight was canceled, the representative said that it due to the currently pandemic.
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The experience trying to contact customer service was a nightmare. The airiine canceled our flights without an explanation and no compensation or even a decent apology. Not Verified | My wife and I booked flights on Expedia with Condor. I ended up essentially paying nothing for a transatlantic flight during the busiest time of the year! I would feel comfortable flying on Condor again knowing that they will help make my journey smooth even if unanticipated problems occur. When I requested the compensation guaranteed by EU regulations for long flight delays, Condor immediately replied that they would reimburse me. Once on the plane, Condor allowed everyone to use the premium entertainment options, which meant I had plenty of movies to watch on the way back. Everything went extremely smoothly for such an unexpected delay (mechanical problems with the plane). As soon as Condor realized that they would not be able to get us out of Frankfurt, they sent our luggage to baggage claim and arranged for a shuttle bus to the hotel they paid for. Thankfully, that was pretty much the only negative I have to say about the airline. ✅ Trip Verified | My flight that was supposed to leave Frankfurt on Christmas Day was delayed by 24 hours.